Tuesday 30 June 2015

Xerox® DC240 250 242 252 260 Tray 5 Error 075-210 or 075-211

Xerox® DC240 250 242 252 260 Tray 5 Error 075-210 or 075-211

If you are getting the error messages 075-210 or 075-211 then try the fix below.

Error message 075-210 relates to the lift motor in the tray mechanism. The description from the manual states "Tray 5 Lift Up Sensor does not turn ON a spec time after Tray 5 starts lifting up. "

This is becoming a common problem as the machines gets older and is a simple fix.

Inside the tray 5 there is drive motor with lots of gears, it is the smallest gear that is slipping on the drive motor, this means the drive mechanism doesn't have enough power to lift the paper tray to the up position, so the error will appear.

The simple fix is to remove the small gear and put some epoxy resin(fevi kwik) inside it and put it back on the shaft, this seems to fix 95% of these problems. Just be careful not to get any glue on the surrounding gears or the driver motor itself.  See the image attached to see where the small gear is located inside the drive mechanism. 

Fault code Xerox DC 240/242/250/252/260/WC 7655/7665/7675/7755/7765/7775


Fault Code:
Description / Notes:

002-770
The Hard Drive (HDD) is over capacity

003-xxx codes
Generally: Communication Errors between boards in the machine

005-xxx codes
Generally: Document Feeder problems

005-121 thru 005-158
Document Jams

005-194 thru 005-199
Document size mismatch problems

005-275/280
Document Feeder communication errors

005-281 thru 005-283
Document Tray lift problems

005-284
Document APS (Automatic Paper Sensors) failure (there are 3 sensors which detect various paper widths on the Document Feeder)

005-285
Document Nudger up failure

005-286
Document feed-out sensor failure

005-303
Document Tray Interlock is open

005-304
Document Platen Interlock opened during a job

005-305
Document Top Cover Interlock opened during a job

005-306
Document Tray Interlock opened during a job

005-308/309
Document Left Cover is open or opened during a job

005-906 thru 005-918
Document is still detected in feeder after power-on or after closing one of the document door interlocks

010-xxx codes
Generally: Fuser faults

010-311
Open Fuser Thermistor was detected (white connector)

010-319 *
Fuser Heat Control problem *NOTE: This code must be cleared from Diagnostic Mode… details below.

010-320 **
Fuser Overheat problem… (can be reported by any of the 3 thermistors in the fuser) ** NOTE: This code must be cleared from Diagnostic Mode… details below.

010-322 thru 010-323
Fuser Thermistor open circuit detected (NCCenter Sensor or Rear Thermistor)

010-324***
Fuser NVM (Memory) failure *** NOTE: This code must be cleared from Diagnostic Mode… details below.

010-326 thru 010-327
Fuser Heat Control problems

010-330
Fuser Motor failure

010-420
Fuser Module nearing end of life... NOTE: Read below for fuser count reset info.

010-421
Fuser Module "End of Life"… NOTE: If the fuser is still good, you can replace the Fuser Reset Fuse (on top of the fuser) and possibly the Fuser Heat Roll to keep it running.

012-xxx codes
Generally: Finisher problems

013-xxx codes
Generally: Finisher / Booklet Maker problems

016-xxx codes
Generally: Options or Software failures

016-311
Scanner not detected

024-340 thru 024-747
ESS (Network Controller) problems

024-910 thru 024-917
Paper size Sensing problems (in one of the paper drawers)

024-919
Face Up Tray interlock open

024-920/922
Face Down Tray 1 full / Face Down Tray 2 full

024-923/924/ 925
Toner Cartridge Empty - Y / M / C

024-927/930
OCT (Offset Catch Tray) full / Stacker Tray full

024-934 thru 024-939
Paper type mismatch errors

024-946/947/ 948/949
Tray not in position (T1/2/3/4)

024-950/951/ 952/953/954/ 955/956
No Paper in tray (T1/2/3/4/5/6/7)

042-313
Rear Fuser Cooling Fan failure

042-320/321/ 322/323
Drum Motor failures - 320=Y, 321=C, 322=M, 323=K (black)

042-324
IBT Belt Drive Motor failure

042-325
Main Motor failure

042-326
IBT Belt Home position not detected in time

042-327
IBT Belt Position failure

042-328
IBT Belt Edge Sensor failure

042-330
Fuser Exhaust Fan failure

042-331
Blower Motor Fan failure

042-600/601/ 602
Belt Edge timing failures

042-603
Suction Filter end of life

045-xxx codes
Printing communication failures

061-320/321
ROS (Laser Unit) polygon motor failures

061-323 thru 061-607
ROS (Laser Unit) problems

062-357
CCD (Scanner) Fan failure

062-360
Exposure Carriage position failure.

062-371
Exposure Lamp not lighting (or very dim)

071-101 thru 071-105
Paper Jams from Tray 1 at takeaway or registration

071-210
Tray 1 Lift failure

072-101 thru 072-105
Paper jams from Tray 2 at takeaway or registration

072-210
Tray 2 Lift failure

073-101 thru 073-105
Paper jam from Tray 3 at takeaway or registration

073-210
Tray 3 Lift failure

074-101 thru 074-105
Paper jam from Tray 4 at takeaway or registration

074-210
Tray 4 Lift failure

075-100 thru 075-135
Paper jam from Tray 5 at takeaway or registration

075-210/211
Tray 5 Lift failure / Lift down failure

077-103 thru 077-118
Fuser Exit Sensor jam or final Exit Sensor jam.

077-120
Post 2nd BTR Roll Sensor jam

077-123 thru 077-130
Inverter jams

077-300
Front Cover interlock open

077-301
Left Door interlock open

077-302
Right Cover interlock open

077-303
Transfer Module 2 interlock open

077-909
Paper detected in paper path at power-on

078-100 thru 078-151
Paper jam from Tray 6 / High Capacity Feeder (HCF) at takeaway or registration

078-250
Tray 6 (HCF) Lift failure

078-300
HCF (Hi Capacity Feeder) Top Cover interlock open

078-301
HCF Docking Interlock open

089-600 thru 089-617
Image Registration Control problems

091-311
BCR and Black Charge Corotron Cleaner control problem

091-312
Black Charge / Preclean HVPS (Hi Volt Power Supply) failure


091-313
Drum Cartridge CRUM (chip) communication failure

091-320
Black Charge Corona Wire is broken

091-400
Waste Toner Bottle replacement needed soon

091-401
Black Drum Cartridge near end of life

091-403
Black Charge Corotron Assembly near end of life

091-404
Black Charge Corotron Assembly has reached end of life

091-411
Yellow Drum Cartridge near end of life

091-421
Magenta Drum Cartridge near end of life

091-431
Cyan Drum Cartridge near end of life

091-910
Waste Toner Bottle not detected

091-911
Waste Toner Bottle full

091-913
Black Drum Cartridge at end of life

091-914 thru 091-916 or 091-921
Black Drum Cartridge CRUM communication problems

091-917/920/924/925/927
Yellow Drum Cartridge CRUM communication problems

091-918/922/ 928
Magenta Drum Cartridge CRUM communication problems

091-919/923/ 926/929
Cyan Drum Cartridge CRUM communication problems

091-932
Yellow Drum Cartridge end of life

091-933
Magenta Drum Cartridge end of life

091-934
Cyan Drum Cartridge end of life

092-649/650
ADC Sensor Shutter failures

092-651/652
IBT Belt ADC Sensor (MOB ADC) failures

092-653 thru 092-660
ATC (from Developer Unit) problems…653/657=yellow, 654/658=magenta, 655/659=cyan, 656/660=black

093-300
Marking Drawer Interlock open

093-313 thru 093-317
Toner Dispense problems… 314=Y, 315=M, 316=C, 317=K (black)

093-320
Developer Motor failure

093-421 thru 093-425
Toner Cartridges low 421/422=K(black), 423=Y, 424=M, 425=C

093-600 thru 093-912
Toner Dispense problems (600=Y, 601=M, 602=C, 603/912=K(Black),

093-918 thru
Toner CRUM failures (918/924 /925/926/936/ 940=K(black),927/933/937 =Y, 928/934/938 = M , 929/935/939=C

093-940

094-320/321
1st BTR (Transfer Roll) retract or contact problems

094-322/323
2nd BTR (Transfer Roll) retract or contact problems

102-xxx codes
Generally: Network Controller (ESS) problems

112-700
Finisher Punch Dust Box full (hole punch bin)

116-xxx codes
Generally: Network Controller (ESS) problems

123-xxx codes
Generally: UI (control panel) faults

124-xxx codes
Generally: Configuration errors (e.g., serial number disagreement between various boards or machine speed errors, etc)

127-xxx codes
Printing failures